Air India is the flag bearer of the country's aviation industry. The airline has its beginnings in several smaller airlines that were merged to form a single entity after India gained independence. It has seen a number of changes in its identity and functioning since then. There has been a gradual change in its infrastructure and as well as management over the decades. Many new initiatives have come to be adopted by the airline to make its functioning more efficient. One of these is the Air India online booking system.
Air India tickets were mostly booked by passengers at select counters in the country or mostly by agents working for the airline. In recent years however, the entire aviation industry has undergone revolutionary changes. One of these is connecting with passengers and providing facilities to them through the online platform. This has helped both the customer as well as the airline and increased the comfort level between the two. The Air India online booking system is one such example of a change that has been incorporated by the airline to increase its efficiency.
The advent in technology has ushered the desired change as per expectations of the modern passenger for better communication with service providers, which has been witnessed in other sectors too. This has brought in positive changes in the aviation industry. The systems that have been put in place has increased the efficiency of the airline and helped the enterprise enhance its image in the eyes of its customers, which has in turn helped in expanding its business.
Air India tickets were mostly booked by passengers at select counters in the country or mostly by agents working for the airline. In recent years however, the entire aviation industry has undergone revolutionary changes. One of these is connecting with passengers and providing facilities to them through the online platform. This has helped both the customer as well as the airline and increased the comfort level between the two. The Air India online booking system is one such example of a change that has been incorporated by the airline to increase its efficiency.
The advent in technology has ushered the desired change as per expectations of the modern passenger for better communication with service providers, which has been witnessed in other sectors too. This has brought in positive changes in the aviation industry. The systems that have been put in place has increased the efficiency of the airline and helped the enterprise enhance its image in the eyes of its customers, which has in turn helped in expanding its business.